Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions


The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

Cookies are text files which are placed on your computer to collect standard internet log information and visitor behaviour. We use this information to track visitor use of our site and also to compile statistical reports on website activity.

You can read more about cookies including how you may delete and control their use at:  You can set your web browser to not accept cookies, however in a few cases some website features may not work correctly.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.

We use both Session and Persistent Cookies for the purposes set out below:

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Type: Persistent Cookies

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

What information do we collect about you?

When you complete an enquiry form we collect personal information which may include your name, address and contact telephone number, gender and age, level of debt, employment status and home ownership status. Website usage information is also collected using cookies.

How will we use your information?

When you request information via our site we will share with selected partners who will contact you to provide the quote you have requested and adhere to their own privacy policy and terms and conditions.

The Company may use Personal Data for the following purposes:

Providing consent to use your information

When you complete the quote request form you will be asked to provide your consent for us to process your personal information by entering your details and submitting an enquiry.

We are processing your data for a legitimate reason, namely to provide the information you have requested when you completed the webform.

Whereas the provision of your information is not required for statutory or contractual reasons, if you do not provide your consent for us to process your data we will not be able to provide the quote you have requested.

You may withdraw your consent for your information to be used at any time by contacting us via email at

Access to information and correction

You may request a copy of the information that we hold about you. If you would like a copy please email us:

We want to be sure that any information we hold is up to date and accurate. You can contact us via email to ask us to correct or remove any of your personal information which you believe to be inaccurate

Changes to our privacy policy

We regularly review our privacy policy to ensure we are always maintaining the highest standard. This page will always show the latest version of the policy. This policy was last updated on 18th February 2021.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information


Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Privacy Policy for Consumer Debt Help